SpringSummerFall Winter & HolidayResortCrystal Collection Bridal

Contact Us | Secure Shopping | Payment Options | Your Privacy | Shipping
Shipping and Handling | Frequently Asked Questions

Contact Us

For prompt answers to inquiries regarding status of an order or shopping on our website, please e-mail our company at bettina@bettinaknits.com or call local (949) 495-6487.

 

Secure Shopping

We are dedicated to ensuring a secure shopping experience. Our servers use Secure Sockets Layer (SSL) technology to encrypt your information during the checkout process. To confirm that your connection is secure throughout the checkout process, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.

 

Payment Options

We accept Visa and MasterCard.

 

Your Privacy

We respect your privacy and keep all of the information that we collect confidential. We will never disclose your personal information, such as email address or phone number, to any third party. Our website uses cookies in the online ordering process, to keep track of your orders. You may contact us at any time to verify, edit, or remove your personal information from our systems.

 

Return Policy

Bettina Knits™ custom garments are created specifically for you according to your preference in design and color. Each piece is thoroughly inspected to insure the utmost quality and detail. We want you to be 100% satisfied with your purchase. Returns are accepted within 10 days in brand new condition. Customer is responsible for shipping charges.

 

Shipping

For the holidays, orders are expedited and shipped within 2-5 days. All orders are sent UPS ground to arrive within 5 business days from the date they are shipped. Please feel free to contact us via e-mail, bettina@bettinaknits.com, or call (949) 495-6487 for order status.

*Call for rush order.

 

Shipping And Handling

There is $25 charge for shipping and handling.

CA residents add 8.75% sales tax. We do not currently ship outside the United States. Please contact us with inquiries.

 

Frequently Asked Questions

Q. Can I purchase any style in any of the colors available?

A. Yes. Use your imagination…any of the styles can be created in soft neutrals for a classic tone on tone look to anchor your wardrobe. Choose a brilliant color to make an ensemble come alive.

 

Q. How should I store my Bettina Knit?

A. As it is the very nature of knitted garments to stretch, do not hang your Bettina Knit garment. Place it flat in a drawer or on a shelf.

 

Q. What fibers are they made from?

A. Bettina Knits™ garments are made from a variety of primarily imported yarns made up of different natural as well as synthetic fibers. Each garment has been hand selected and tested by Bettina for minimal shedding, itching, etc. The fringe may contain an additional silk ribbon to metallic threads to make each garment shimmer with style.

 

Q. What is the best way to clean my Bettina Knit?

A. Tie off the luxurious fringe and/or wrap aluminum foil around it to keep it dry and out of the way. Dry clean or gently hand wash in a sink filled with ice cold water and mild soap. Squeeze, but do not wring, and lay flat to dry. Do not machine wash or dry. For throws, spot clean only.

 

Q.How will I receive my garments?

A. All of Bettina Knits™ come beautifully packaged, wrapped in metallic gold tissue inside the signature glossy black box secured with a stunning gold ribbon. They are the perfect gift solution.

 

Q. How long will it take to receive my order?

A. Orders are shipped within 7 to 10 days; often sooner depending upon yarn availability. *Call for Rush Order.

 

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